"Thank you" for your "support"

Below is the automated reply, in its entirity, from a website:

 ## Reply ABOVE THIS LINE to add a note to this request ##

Thank you for your inquiry. Your request has been received and is being reviewed by our support staff. Please note the information below as it will allow you to track the progress of your request online.

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Hmm. Given the "information below", I'm concerned about the potential "progress of [my] request".